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New Member

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1 Message

Thu, Jul 2, 2020 5:12 PM

Why such a hassle to get new service

I was literally on the phone for over an hour with support over an online order I placed for fiber service to my house. First they couldn't pull my credit,  then they sent me to some authorization department. This lady asked me all sorts of weird questions. I finally said "Lady I have a 800 credit score just forget it I'm just going to stay with Comcast." What gives ATT you're not selling gold.

Responses

Brand User
ATTHelp

Community Support

 • 

127.2K Messages

a month ago

Thank you for sharing your experience, @SteveGA.

 

We're sorry to see that the process of signing up for service wasn't as seamless as it should've been. Hopefully, you'll change your mind about joining the AT&T family. If you do, we suggest signing up for service online

 

We appreciate you for sharing your feedback and for reaching out to the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

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