Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

New Member


1 Message

Thu, Jul 2, 2020 5:12 PM

Why such a hassle to get new service

I was literally on the phone for over an hour with support over an online order I placed for fiber service to my house. First they couldn't pull my credit,  then they sent me to some authorization department. This lady asked me all sorts of weird questions. I finally said "Lady I have a 800 credit score just forget it I'm just going to stay with Comcast." What gives ATT you're not selling gold.


Brand User

Community Support


127.2K Messages

a month ago

Thank you for sharing your experience, @SteveGA.


We're sorry to see that the process of signing up for service wasn't as seamless as it should've been. Hopefully, you'll change your mind about joining the AT&T family. If you do, we suggest signing up for service online


We appreciate you for sharing your feedback and for reaching out to the AT&T Community Forums team.


Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question