Why is it so hard to see my order status page?

Hi there, abilliondollarcompanycantfixtheirwebsite. Thank you for ordering AT&T Fiber Internet. We understand that you are having a problem with checking your order status. We can help you with that.

When you ordered AT&T Fiber, you should have gotten an email with an order number. The order number format should start like this: "XX-XXXXXXXXXX".

Using that order number and your zipcode, you can go to our Order Status Portal. Enter in the order number from your email and your zipcode, and click the button below, your order should be displayed. There will be a tracking number on that order. Use the tracking number on UPS.com or Fed-Ex.com, and you will see when your package should be delivered.

If you have a problem with that site, then we can investigate manually. Please update us and let us know.

Matthew, AT&T Community Specialist

I received my package without ever being able to check the status.

I tried everything I could think of: refresh the website, delete cookies, use incognito, another browser, another computer, my phone, restarting all previous devices, another wifi connect. None of it worked and just says can't access after 5 minutes of refreshes and redirects.

Honestly, it shouldn't be this hard just to access basic account things. I'll probably switch over to Spectrum. Say what you will about their speeds/service, at least their website can be navigated.

You can just close to this post. 

We're glad to see that you received your package, abilliondollarcompanycantfixtheirwebsite.

We'll be sure to pass along your feedback about the website to keep this from happening in the future. Thank you for visiting the AT&T Community Forums.

Aminah, AT&T Community Specialist

I wouldn't be taking any victory laps here, ATTHelp Aminah.  The customer looks like they're going to cancel service because the website is such a disaster.  Boggles my mind that AT&T can't get it together.