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Mon, Feb 17, 2020 1:17 PM

When will fiber optic come to my neighorhood?

I have been a AT&T customer for many years, phone service, cell phone, tv and internet. The house were I currently live has internet through AT&T...the dreaded DSL barely useable 5mbps service. I have been inquiring for at least 2 years, when my neighborhood will get fiber optics ...only to be lied to or just redirected to a we(Edited per community guidelines)ite to be alerted when it will be available.

Honestly I’m more than tired of waiting... I have direct tv service that I pay quite a bit for...where streaming or on demand is useless...unless you enjoy buffering. I have the ability to work from home, but can’t because the internet is so unreliable.

Surrounding areas are enjoying fast internet while my neighbors and I suffer a slow service.... Can some give me at least a plausible answer and not some (Edited per community guidelines)? I have held off looking for alternatives, but I may not have a choice soon.





7.4K Messages

a month ago

the only answer is there is no answer. At&t does not disclose future builds to the public until it’s active.

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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