AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Get superfast AT&T Fiber internet
ATTU-verseCare's profile
Community Support

Community Support

 • 

6.7K Messages

Wed, Aug 10, 2016 9:34 PM

Closed

When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

Internet_Fiber.jpg

Learn why faster AT&T speeds may not be available

First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address. 

Gigabit Speeds, When Is It Coming?

We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change. 

If AT&T Fiber is available, you can order now!

Note:  AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:

  • Why services may not be available?
  • Other AT&T internet options?
  • News about AT&T Fiber expansions?

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues. 

Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.  

 

I see they are spraying lines, is AT&T on the way?

Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information. 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

 

Other Internet Information 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Tutor

 • 

7 Messages

6 years ago

I am a U-Verse internet and phone customer with 3Mb down and 1.5 Mbs up speed, no faster available.  Everything buffers.  Will Fiber eventually be offered to all U-Verse customers?  I was told a couple years ago by a couple techs that faster speeds were coming to my area, but so far nothing.  I live in the 44216 zip code of Ohio.  My wife tries to upload pics to a couple sites she sells clothing on, and it drives her crazy that just a couple pics take forever to upload.  Any ideas on how to find out if our area is being looked at for upgrading?

Contributor

 • 

1 Message

6 years ago

I do not understand why internet service is not available at my new home in zip code 40013. I am only 8 miles outside (north) of Bardstown, KY who has internet service. I realize there is not cable at this address, but there is a phone line, why can't AAT provide broadband internet data via the phone line.

I had broadband service with Windstream at my old house, just three miles north of my current address. Windstream states they can not cross the county line to my current address, and that AAT is the service provider. Please if not cable at least make broadband available.

 

Contributor

 • 

1 Message

6 years ago

I am wanting to keep my bundle, however Internet is available where I'm moving to. Is there a way to know when it may be available?

Contributor

 • 

1 Message

6 years ago

I live in Midlothian Tx and I am wondering when a faster more reliable internet service can be offered by att or any other provider. Apparently the fast optical stuff is not yet in our area, but I just want to know the plans for the future so I can support it and hope for it. 

Contributor

 • 

1 Message

6 years ago

When is AT&T Gigapower fiber to the home going to be available in Columbus, OH 43204?

Contributor

 • 

1 Message

6 years ago

Our subdivision is trying to bring in internet service, but we don't seem to be contacting the right people.  We would like to have a neighborhood feasibility study done.  We are in Belton, MO, and have a subdivision of about 95 houses.

Contributor

 • 

1 Message

6 years ago

Has at&the stopped expandin?

Contributor

 • 

1 Message

6 years ago

Our current cable/internet/phone provider(Spectrum) has increased our bill $25.00 since our last bill in February 2017.  Spectrum bought out TWC in 2016 and right now they are the only internet provider in most rural areas of our county(Gaston, NC).  It would be of great benefit to ATT and potential subscribers if we had the choice of another reliable ISP.

 

Thank you.

 

Ron W.

Tutor

 • 

3 Messages

6 years ago

I replied to private message but have not received any response yet. Can somebody please give me an update to as when I may be able to upgrade to fiber. 

Contributor

 • 

1 Message

6 years ago

I'm fairly certain Xfinity installed fiber into our home a while back. We already had cable, so I don't know what else they'd have been doing. And my not-so-tech-savvy Mom even clearly remembers the words fiber optic internet being spoken by them. Not to mention the service guy I spoke to when first buying AT&T internet told me my internet would have a fiber optic connection but never stated installations were necessary. 

 

  So with all that being said, why does it say that a fiber optic gigabit connection is unavailable?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.