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Community Support

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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

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When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

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Learn why faster AT&T speeds may not be available

First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address. 

Gigabit Speeds, When Is It Coming?

We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change. 

If AT&T Fiber is available, you can order now!

Note:  AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:

  • Why services may not be available?
  • Other AT&T internet options?
  • News about AT&T Fiber expansions?

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues. 

Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.  

 

I see they are spraying lines, is AT&T on the way?

Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information. 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

 

Other Internet Information 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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1 Message

6 years ago

I live in Baldwyn Ms. I can't even get a house phone let alone internet service, but my uncle lives across the street and has both. This is unacceptable in 2016 I can't even get a dang house phone.

Contributor

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2 Messages

6 years ago

BUMP no at&t people wanting to help?

Contributor

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1 Message

6 years ago

I want to know why everyone around me can get internet but I can't. I've put my address and it says we can't have it, and then I put in my in laws address which does have internet through you all and it says they can't get it and they live above me and do have it.

Contributor

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1 Message

6 years ago

I am interested in switching to your fiber, but I rent the house in which I reside. What size and how is the connection made? Does anything need to be mounted to the house?

Contributor

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1 Message

6 years ago

When I chose to move into the current house I'm in I checked to ensure internet was available before I accepted the house. It was so the next morning I called to set up install and was told internet was not available. I've now been forced to get satellite internet with a required 2 year contract only 18GB a month and a $400 cancellation fee. I'm active duty and this really scares me but I need service in my home. When is ATT going to fix this as I was told on the phone I shouldn't have done anything online I should have called. If your options online are not good why have it.

Contributor

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1 Message

6 years ago

I live in a rural area in Brandon, MS  and I have been using Hughesnet now for a year because that's the only internet service that's been avalible in my area. My neighbors that live a few houses down have U-Verse. I would like to know what is the process of getting U-Verse to my location?

Contributor

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1 Message

6 years ago

I signed up for ATT because they said I could get a 32mb speed internet, when the tech got here the signal wasn't strong enough for more than 18. I was recommended to get a double line (bonded pair?) if I required a faster internet. Now that I am realizing I do, no one is willing to help. The ppl on cust service had zero help. Is there really no way to get more internet capabilities.

Contributor

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1 Message

6 years ago

My place of residence is 16150 Mountain Lilac Trail, Frazier Park, CA. 932256.  I am told that AT&T, a major telecommunications company, does not provide service in my area.  After numerous calls to AT&T customer service (should be customer dis-service) I have yet to get a straight answer.  So if there is someone cloaked with the responsibility and the knowledge to provide an answer to the question as to why AT&T does not provide service to my area and if there are plans to ever provide service to my area.  I have asked this question several times over the past thirteen years and have yet to receive an adequate response.  I would like to speak with an executive in this regard not just some herald of happy talk from customer service.  Thank you.

ATTHelp

Community Support

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204.2K Messages

6 years ago

Hi @Dialup2016,

 

We can help and just sent you a private message. Click here to reply back and let us know via this thread one you have replied to the PM.

 

-ATTU-verseCare

Contributor

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1 Message

6 years ago

Good afternoon!  I would love to have the opportunity to have an Engineer look at the schematics of our street. Based upon conversations with neighbors, when fiber optic cables were laid, it seems like they simply skipped several hundred feet leaving a portion of us stranded. We own our home (it is not an apartment complex). I and several of my neighbors are EXTREMELY interested in being able to have a home internet wired connection! DSL, or otherwise! (Truly, we're not picky!)  🙂 We have AT&T home phone already, so there is no reason DSL shouldn't at least be available to us. I would love the opportunity to speak with someone who has knowledge about the construction and some things that we could do, prices to install, etc to get moving in the right direction. Thanks! 

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