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Community Support

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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

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When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

Internet_Fiber.jpg

Learn why faster AT&T speeds may not be available

First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address. 

Gigabit Speeds, When Is It Coming?

We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change. 

If AT&T Fiber is available, you can order now!

Note:  AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:

  • Why services may not be available?
  • Other AT&T internet options?
  • News about AT&T Fiber expansions?

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues. 

Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.  

 

I see they are spraying lines, is AT&T on the way?

Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information. 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

 

Other Internet Information 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

desiguy

Scholar

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114 Messages

6 years ago

We wait, and we still wait but at least one providor is providing us the speed against ATT Internet via copper lines 18 for the most part unless pair bonding to get 45 (I had 45 till I switched).

Grande Communications has officially begun to offer the 1GIG speeds as of this week via DOCSIS 3.1 modem for $70 before tax all unlimited to Little ELM and Frisco services area where its only competition is ATT for the most part ATT Copper lines (sadly) ATT has already run the main fiber lines out side of the neighborhoods as to ATT techs a while back but no fiber run inside the communities yet.

 

 

 

 

 

 

 

 

 

 

 

 

 

Contributor

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1 Message

6 years ago

I'm desperately trying to get Uverse and internet service to my new home. Your installer says conduit containing fiber under my street is damaged. WHY WON'T YOU FIX IT?????? I've spent hours on the phone calling customer service. No one will help. I have now filed a complaint with the state public service commission. 

Tutor

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12 Messages

6 years ago

Call it UVerse if you want, but I'm paying $50/mo for speeds slower than DSL.  I'm done.  As for your cancellation charges, pfffft.
-FedUpGoodbye

Tutor

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12 Messages

6 years ago

Most of those people who process repair orders seem to spend a great deal of their time in office baby showers and going away parties.  I'd try calling them first thing in the morning.  But I, personally, do not plan to call AT&T ever again.
-FedUpGoodbye

Tutor

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12 Messages

6 years ago

Fantastic!  I do not believe AT&T plans to spend any more of our dollars on improving their infrastructure.  My experience is that AT&T seems happy raking in our money for services which are inferior to all of their competitors.  I wonder if they all have nice Herman Miller chairs and elaborate artwork in their offices.  As for me, my termination order is in.  I'm headed to Charter.

-FedUpGoodbye

Contributor

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1 Message

6 years ago

When are we going to get higher speeds available  in oakwood  village  44146 we've  waited years already . With the speeds offered by spectrum I'd  like to return  to  attend but not for a snails pace .

Contributor

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1 Message

6 years ago

I recently bought a brand new house in a subdivision. As of now there are 40+ houses and have plans to build 30 more. Some of the older houses have att dsl. When I call to get internet, they don't service the area. They closed all the ports for dsl. All the new houses they are building are now having to use satellite(something I will never do). Here it is 2017 and still don't have internet. The subdivision not even a mile down the road has uverse internet. I'm looking for someone to help me get uverse into the neighborhood. I live in Woodlands preserve subdivision, Jackson Ga 30233
benr

Teacher

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34 Messages

6 years ago

I live in the Los Angeles area.  When is fiber going to be added.  Your dsl is too slow so I have to use cable modem

Contributor

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2 Messages

6 years ago

Each year I continue my U-verse internet and phone with promise that I will soon be able to get speeds over 6. Then they say cannot get over 6 because of line service to my condo. Is this a misrepresentation? I lived in a long term contract Comcast community, and will switch phone and internet service. Will (after 40+ years) I get a hard time from AT&T?

Tutor

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4 Messages

6 years ago

I can't get high speed internet or fiber in my area and I was wondering how can I request for either fiber, high speed internet or both to be in my area?
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