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Community Support

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6.7K Messages

Wednesday, August 10th, 2016 9:34 PM

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When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community

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Learn why faster AT&T speeds may not be available

First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address. 

Gigabit Speeds, When Is It Coming?

We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change. 

If AT&T Fiber is available, you can order now!

Note:  AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:

  • Why services may not be available?
  • Other AT&T internet options?
  • News about AT&T Fiber expansions?

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues. 

Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.  

 

I see they are spraying lines, is AT&T on the way?

Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information. 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

 

Other Internet Information 

ChrisZ, AT&T Community Specialist 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Contributor

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2 Messages

5 years ago

I have the same question.

Contributor

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2 Messages

5 years ago

PLEASE HELP.  The neighborhood above us has U-verse and the neighborhood below has U-verse.   The fiber optic line and box to connect to it across the street from our neighborhood entrance. We have been told that U-verse is not available to us. Why is this the case?   Also,  Our next-door neighbor has AT&T fixed wireless, however; the rest of the neighborhood has been told that it is not available to us.   What is the rationale for this?   Thank you.  

New Member

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2 Messages

4 years ago

I have been asking for AT&T fiber in the neighborhood of Biltmore Park, Huntersville, NC. We do not have an HOA!!! Spectrum and Dish are here, but the neighborhood is not regulated. I know that myself and a number of other neighbors would love AT&T Fiber! I would be happy to do a survey if you would like to consider this area for install.

I hope that this helps bring your services to this area more quickly! Even the Spectrum Tech guys can't believe the low quality service Spectrum is providing! And I no longer have security - they just stopped it!

Thanks, Liz

Contributor

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44 Messages

4 years ago

we dont have at&t fiber or cellphone signal I still dont understand why

New Member

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1 Message

4 years ago

Is there a timeline for AT&T Fiber in Appleton, WI?

New Member

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3 Messages

4 years ago

I believe at&t are installing fiber in my area but I am not sure they are doing construction and have cables which look like fiber cables. I want fiber since i have been scammed for 13 years by your company and I want reasonable speeds for family and not pay your outrageous price for 6mbps internet. 45 dollars by the way. So if you aren’t doing construction to give my area fiber get on it right away. My zip code is 30157 so start working on that fiber.

Note: This comment was created from a merged conversation originally titled When is at&t Fiber come to my home

New Member

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4 Messages

4 years ago

I am moving into a NEW construction neighborhood. AT&T fiber was run to EVERY lot in the subdivision. I built on a corner lot that didn't have a street address assigned to it (depending on house layout, it could have been on either street). ALL other (NON-corner) lots in the subdivision show that Internet is available. What will it take to order (transfer my) service at this address?

Note: This comment was created from a merged conversation originally titled New neighborhood has AT&T fiber, corner lot DIDN'T have street address = no availability

Former Employee

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32.9K Messages

at&t uses the usps database for address verification, if your address has not been updated in the usps that will delay service adrress verification.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

ACE - Professor

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3.7K Messages

Contact 800.288.2020 and request an Address Verification. You'll need the addresses of the neighbors on each side of you (same side of street) that have AT&T service. Normally takes 2 - 3 weeks for this process; who knows how long now?

"Some people without brains do an awful lot of talking...."

(I am NOT a current AT&T employee. This forum is composed mostly of other users. An AT&T Customer Support person may respond to your message, but this isn't guaranteed. Support is also available at 800.288.2020.)

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

Are you saying that they verify my NAME/Address with USPS?

All of the other neighboring houses/lots show service IS available and no one lives in any of those houses (still under construction).

Scholar

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602 Messages

Att ran fiber to 2 streets in my neighborhood/ subdivision then gave up.  Is there anyway to find out if they'll ever finish installing fiber to the rest of the neighborhood?  They literally ran fiber past my street.  I'll give you my address in a private message if you contact me.  Thank you.

Contributor

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5 Messages

4 years ago

I live in Rancho Cordova CA, and neighborhoods within a mile of me has ATT Fiber. My immediate neighborhood does not, but fiber is on three sides of us. Also I am paying $50+10/mo for 100/20 VDSL when I see now Internet 100 price just dropped to $35+10 for any flavor of 100mbps four days after I activated my ATT internet. I hope the Fiber rollout continues in Rancho Cordova. 

Community Support

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232.2K Messages

4 years ago

We got just the thing for you, @doubleatheman.

 

Check out our Notify Me system. You will need to input your information so that we may reach out to you once services are available. We hope that this is helpful to you. We appreciate your interest in joining the AT&T family.

If you have any future concerns let us know. We are always here and happy to help.

 

Ariel, AT&T Community Specialist

New Member

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1 Message

4 years ago

I live in a mobile home park on Magnolia Ave in Riverside, CA.  I understand that one of the main fiber lines, runs right past the property I live on. It runs parallel to Magnolia Ave.  There are no other services available here but AT&T DSL w/3 to 4.9Mbps.  Why isn't fiber internet available to us? Could it be because we have no other services available and AT&T can charge us the same for DSL as Fiber?

(edited)

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