Tutor
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10 Messages
Want AT&T Fiber like Neighbor
Hi
Longtime AT&T Customer & Shareholder and need to improve speed from DSL U-verse (18) to Fiber.
Live in gated community where AT&T ran the orange gigaservice cable through 2 summers ago. We live on corner and 2 different neighbors have this service but when AT&T looks at our account online they say the best they can offer is 24Mg and NOT FIBER?
Can someone at AT&T help me? If not, will have to switch to comcast. They offer 200, 300, 600, 800 & 1000 Internet speed service here and I can use my own router and modem.
Thank you,
John
Fernandina Beach, FL 32034
ATTHelp
Community Support
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225K Messages
3 years ago
We are here to answer any questions you have about fiber availability, @raker10s.
There are many factors that goes into why fiber is not available in your area. We recommend that you fill out the form, so that they can research your address to see if you can get the faster speed.
Let us know if this helps or if you need further assistance!
Marc, AT&T Community Specialist
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browndk26
ACE - Professor
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5.6K Messages
3 years ago
You were told it would take 3+ weeks. It’s been 2. When they finish the research they will contact you. Just curious if you see any in ground hand holes in your yard or your neighbors?
(edited)
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raker10s
Tutor
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10 Messages
3 years ago
Wow! Over 3 weeks and no communications received from AT&T? Two neighbors each less than 15’ from our property have fiber??
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raker10s
Tutor
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10 Messages
3 years ago
I am a current and longtime AT&T customer, It has been over a month Since formally requesting “research my address” with no reply communications received by AT&T.
Disapointing!
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browndk26
ACE - Professor
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5.6K Messages
3 years ago
Did you get a reference number?
Submit this form.
http://www.att.com/gen/investor-relations?pid=27794
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