Uverse Fiber boxes installed in my yard, my neighbors can get service, but I cannot?!?!?!?!?
I live in Charlotte NC. We recently had ATT Fiber installed in our community. I have two spots in my front yard dug up for this installation. Cheap grass seed was placed where the work was done, different story.
ATT has hired consultants to come out and sell the newly available services. I specifically want the internet that locks in at $50 after 12 months of service. I like the sales people a lot, very polite and well spoken nice people. My direct neighbors have had the service installed, but I still keep hearing from people at ATT and online that it is not available for my address, but it is when I plug in my neighbor on either side.
I saw an ATT tech installing service at my neighbors. She was great and informed me I am well within the allowable drop distance and I should keep trying. All I have received from ATT is a never ending run around. "Call 888 944-0447, we can't help you here", "call 800 288 2020, we can't help you here", "call 877 353-5963, we can't help you here", "call 877 722-3755, we can't help you here". When I do get someone they just submit a request i just get a generic email stating service isn't available yet for my house. Then twice I have had an ATT employee at the 877 722-3755 tell me they will call me back after they have their team look in to it.....guess who never got a call back.
I am so annoyed with this run around. If ATT can tear up my yard then I should get the offered service it was torn up for. I am a long time, over 15 years, ATT wireless customer. I am about ready to drop them and call the BBB on this mess they have left in my yard if they cannot accommodate me.