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New Member

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4 Messages

Thu, Oct 29, 2020 4:21 PM

Upgrade to Fiber Service

We currently have AT&T internet at ~20mbps.   I spoke to a tech that said there is fiber service at the end of our road (1 mile away).  After getting passed around to 6 individuals in customer service, I was instructed to post my request.  I would like to understand the cost to run that fiber service to my home (and make it available to my neighbors).  Who can help me with this request?  Its been frustrating getting passed around all morning.

Responses

Constructive

Employee

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15.7K Messages

a month ago

Running a  DEDICATED  internet... has an install cost of about $10 per foot, 1 mile of fiber is around $52K. Multiple year contract with plans starting at $550 a month for 10/100... for 100/100 is about $1075 per month.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

16 days ago

We aren't looking for a dedicated service.  There are 6 new home sites and several neighbors on our road.  I'd like to share the cost with them.  Who is the right person to contact to get a quote?  

Constructive

Employee

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15.7K Messages

16 days ago

They have completed their fiber build except for govt,schools,emergency services or new neighborhoods

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

16 days ago

What is the point of having fiber terminate at a panel, with no plans to extending it to customers? We would pay for it, if necessary.  Why can't we talk to someone @ AT&T?  Should I just contact Comcast?  

dave006

Scholar

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991 Messages

16 days ago

First you are correct it should not be this hard but maybe with a quick overview of how Fiber works will put it into context.

AT&T or any other ISP can't just extend Fiber or even Coax like an extension cord. Each area is planned and engineered for a specific number of clients that can be supported.

In your case what is 1 mile down the road where you think the Fiber ends?

Is it a commercial area, a large neighborhood with 100's of houses, a school or other pubic space?

Dave

my thoughts

Employee

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16.5K Messages

16 days ago

ATT 4 year plan announced summer 2015 was to reach 12.5+ million residential addresses with direct fiber in 4 years from 2016 to late 2019.

They meet and exceeded that goal by reaching over 14+ million addresses within their 21 state footprint.

Now the goal is to get a 50% take rate from those 14+ million addresses to have 7 million accounts on direct fiber. Immediate future fiber buildouts will be new construction locations, existing addresses may or may not be upgraded over time... the UVERSE FTTN (FIber To The Node) reached 33 million addresses over 10 years (2006 to end 2015) which was about 43% of all addresses. 

If fiber is not extended to your neighborhood (population density over 3000 per square mile?) then likely will be wireless internet future using 5G. 5G+ mmwave from either cell tower or PROJECT AIRGIG (internet search for more info).

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

16 days ago

First of all, I understand that fiber cannot be extended like an extension cord.  The AT&T Tech, said it could be run down our road.   I'm not asking AT&T to "run their extension cord" fiber line AT THEIR COST.  I'm asking for an engineer to take a look at what is required as far as equipment goes.  Then, provide a quote - materials and labor.  We have several neighbors and a developer that would be interested. 

By the time I actually get someone to look to consider my request, PROJECT AIRGIG will probably be live.  

dave006

Scholar

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991 Messages

16 days ago

In your case since you mentioned a developer. They should be the point of contact and unless you are talking about a very large development it is very unlikely that they will get much further.

Have the developer fill out this web form. Doubtful it will have much impact unless it is a major development with 100's of homes.

https://www.att.com/att/multifamily-property/locator.html

Dave

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