Unable to Order with Fraud Alert
I tried placing an order online for AT&T internet and once I got to the soft credit check portion, it bounced me out and gave me a number to call (which was AT&T Wireless and couldn't help). I tried the online chat and they tried to complete the order and were unable to as well. They said I needed to unfreeze my credit. I told them it was currently unfrozen (I had to unfreeze to get a new car loan recently) and was able to verify. She had me try calling AT&T instead. I called and was told that I have remove my fraud alert on all 3 bureaus (not an option as I've had extensive credit fraud using my information that was part of a data breach years ago AND it takes well over a month to do as one has to mail all information in due to it being a fraud alert). The final kicker was that because I cannot place the order online, I would not be eligible for an additional $150 prepaid card. Anyone been able to get through the ordering process with a fraud alert and their credit NOT frozen (Experian, Equifax, & TransUnion)?