Tech says Fiber is available but Customer Service says no
A few years back AT&T installed fiber in my neighborhood, in fact they damaged my irrigation system as they buried the line in my side yard.. My problem is that when I contact AT&T customer service to upgrade to fiber, I am told it is not available at my address. Neighbors on both sides of me have access to AT&T Fiber. I have had two separate AT&T technicians to repair other issues with my AT&T service and both have told me yes it is available as the service box is actually in my side yard. However when they look in the computer it says it is not available. Both AT&T Techs said they don't know how to change the computer. The last tech (2 weeks ago) called his supervisor and his response was to report it to AT&T Engineering.
How can I get AT&T engineering to fix the geo location of my address in the AT&T computer to correctly identify availability of Fiber. Every time I contact customer service or tech service via the phone they simply type my address into their computer and come back on the line and say it is not available in my area. There has to be someone who will go deeper than just looking at a screen to fix this problem. Thanks for any help you can provide on how to resolve...