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Tutor

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4 Messages

Wed, Dec 18, 2013 7:37 PM

Static IP's with GigaPower

Hello All. Just a simple question here...

 

I currently have U-Verse here in Austin (fiber to the premise) and have a static IP block through AT&T. My question is if I upgrade, will AT&T allow static IP's with GigaPower? I can't find any information concerning this anywhere else.

 

This is sort of a "make or break" option for me, and I am eligible for GigaPower at my location.

 

Thanks in advance.

Responses

Accepted Solution

Official Solution

Anonymous

New Member

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25.7K Messages

7 years ago

You can get static IP's with Uverse HSI.  Doesn't matter the size of the "pipe".  Pro, Max, Max Plus, Gigapower, etc.

Tutor

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4 Messages

7 years ago

Hi BeBeeSA.

 

That's exactly what I thought too. It's usually just another line-item in the billing system, but an AT&T tech told me earlier that it wasn't possible. I was hoping to get some official word via this board on if this is a technically or billing limitation that they haven't quite worked out the bugs with.

 

Thanks!

Anonymous

New Member

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25.7K Messages

7 years ago

With that said, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys can tell you 100% that they can.

 

Oh, and there have been several "glitches" with the gigapower site that are being worked out.

Tutor

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4 Messages

7 years ago

Excellent. I will do that now and report back any information I receive from them.

 

Thanks again...

 

-Lee

Anonymous

New Member

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25.7K Messages

7 years ago

10-4!!

Tutor

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4 Messages

7 years ago

Yes they say that they CAN indeed port them over, as long as it's simply a speed upgrade and nothing else changes!

 

Lookin' good so far : )

 

Thanks,

 

Lee

ATTDmitriyCM

Community Manager

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9.4K Messages

7 years ago

Sounds good, thank you for an update. Please let us know if you have any other questions.

 

Thank you,

Dmitriy

Rethink Possible


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Tutor

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8 Messages

6 years ago

I just had to cancel my order because I called to verify I could keep my static IP's and was told that I can't.

 

 

JefferMC

ACE - Expert

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17.4K Messages

6 years ago

Are you transferring from AT&T DSL or U-verse or some other provider?

 

If some other provider, nope, no way, no how.

 

If AT&T DSL, then I think that is, unfortunately, also the correct answer.

 

If U-verse, I'd double check that answer by clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your query. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

6 years ago

I currently have u-verse. I called the gigapower tech support and they said there was technical reason I couldn't keep them. I'll try the PM. Thanks.
JefferMC

ACE - Expert

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17.4K Messages

6 years ago

I would ask that you post back with what you find out from @ATTU-verseCare .  Thanks!

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

6 years ago

I placed another order after talking with another person over there. (Luckily I got my same install date.) They said it's really just a speed bump and the new modem could be configured for static ip.

The PM I got stated that it can and has been done.

Hopefully it works for me.
lrosenman

Mentor

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51 Messages

6 years ago

Can I ask what you are paying for the static IP(s) and how big a block?

 

Thanks!

 

MorganCS

Former Employee

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549 Messages

6 years ago

Hi Lrosenman,

 

Here is the price and block information for Static IP. All U-verse gateways are able to be configured with Static IP except for the Motorola 2210-02-1ATT modem or the Motorola 2310-51 modem.

 

Block Size Premium
8 $15
16 $25
32 $30
64 $35
128 $40
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
lrosenman

Mentor

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51 Messages

6 years ago

Thanks Morgan!  I need to think about it, as from what I've seen the DHCP address does NOT change that often, and NAT/Forwarding rules seem(!) to work very well for me for what I need. 

 

I assume the TOS still prohibits "public" servers on the RESI service. 

 

 

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