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Valkyrie2929's profile

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Friday, November 25th, 2022 7:57 PM

Serviceability question

Hi! I've recently moved to an area with really tight internet options, I found who is apparently partnered with ATT and when I input my address to find any options, ATT fiber as well as wireless came up but when I go to the ATT site it shows that I'm not serviceable, can I get some other info about this?

Community Support


231.3K Messages

1 year ago

Hi there, @Valkyrie2929. We understand that you have moved to an area and you show that AT&T is that area, but the website shows that AT&T is not. We can look into that.


The way that we need to do this is, move this conversation to the Direct Message space. You will notice a chat icon, next to a bell icon, in the upper right corner of this thread, next to your Forums profile icon. Our next message to you will appear there.


The reason why we are taking this route is, we need to gather some demographic information from you. Please do not post anything publicly. We will ask for it privately.


Looking forward to investigating this service availability concern with you.


Matthew, AT&T Community Specialist

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