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sahaj08's profile

New Member

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3 Messages

Wednesday, September 7th, 2022 9:33 PM

Rewards Card missing

The sales agent said I will get USD 300 in gift card so I ordered for my new internet connection. He told me to wait for 30 days to receive the gift card. I only received USD 150 card in my mail. Now when I call the rewards helpline, they tell me I am not eligible for the remaining USD 150. I was lied to by the customer car representative who sold me the plan. This fraud and no one at the rewards centre is able to help me now. 

I could have just ordered online and got USD 250 but I made the mistake of ordering on the phone and trusting the representative who promised me USD 300. He repeated at least 5 times that I will get USD 300.

I am not sure what to do now, I feel highly disappointed and cheated in the first month of starting service with at&t.

ATTHelp

Community Support

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207.2K Messages

5 months ago

Hey there! We understand how frustrating this may be. No worries, we'd be happy to assist you with claiming your full rewards @sahaj08!

 

We recommend checking your reward status for switching to AT&T Fiber. This will help you locate and track your rewards card. Here's how to apply:

  1. Go to the Reward Center and enter your claim number or AT&T account number and ZIP Code.
  2. Upload a copy of your previous provider’s bill showing the early termination fee. The previous provider’s bill must:
    • Be within 60 days of your AT&T Fiber order.
    • Include the same last name or address on your current AT&T bill.
  3. Select Go to see your rewards.
  4. Choose Claim it now.
  5. Confirm and accept the Terms & Conditions, then select Continue.
  6. Enter an email address or a phone number so we can keep you posted on your reward status.

 

Please don't hesitate to reach back out for any future concerns. Thank you for contacting the AT&T Community Forums. Have a great day!

 

Shakendra, AT&T Community Specialist

New Member

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3 Messages

5 months ago

thank you for your reply. I have already checked the above. My rewards is missing the remaining usd 150 gift card which I was promised by the sales representative. 

Still feeling highly dissatisfied and cheated by the sales agent!

Please look into my query and let me know how I can get what I was promised.

ATTHelp

Community Support

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207.2K Messages

5 months ago

This is not the way we would like for you to feel, rest assured we'll get to the bottom of this @sahaj08!

 

You'll need to contact our rewards center at 1(800) 288 9983. They're available Monday-Friday between 9am-6pm CT. They'll be able to take a further look into why you didn't receive the

full amount.

 

Please reach back out for any further assistance. Thank you for contacting the AT&T Community Forums.

 

Shakendra, AT&T Community Specialist

New Member

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6 Messages

5 months ago

double check your email do a search for ATT mine were emailed to me.

New Member

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3 Messages

5 months ago

Hi Shannon,

Thank you for your comment. It is supposed to be mailed, I checked email again just in case. There was nothing.

Never trust what they say on the phone, a usd 150 lesson I learnt from at&t.

ATTHelp

Community Support

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207.2K Messages

5 months ago

Let's see if we can help you get the rest of your reward, sahaj08.

 

To keep your personal information safe, we will send you a Direct Message. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

30 days ago

The same thing happened to me @sahaj08 ! Were you able to get this resolved? I just got off the phone the Rewards Center and Loyalty and both departments told me there was nothing they could do to help me find my lost reward and that they had no information on the status. This was very frustrating!

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