M

New Member

 • 

3 Messages

Tue, Feb 1, 2022 12:31 AM

Reward card not received

ATT sales person sold me 1 G internet saying that $250 reward card will get as part of the order and he sent email confirmation with my 1 G order as below. But still not received my$250 gift card .. Pls request to send gift card asap. Thank you 

Order and Customer Information
Order Date: 12/08/21 06:43 PM Order Number: CL50482747
Customer Name: MOHAN(Edited as per community Guidelines) Customer Contact Number: (Edited as per community Guidelines)
Dealer Name: ClearLink Dealer ID: 2037266
Services Ordered

Internet

Package Option: Internet 1000
Account Number: (Edited as per community Guidelines) Order Number: (Edited as per community Guidelines)
Customer was provided the Terms and Conditions by the agent on

Wednesday, December 8, 2021 at 6:43:30 PM CT from agent device IP address 65.156.217.130

Order ID: CL50482747
Shopping Cart
First Bill Charges
Internet Install - Self Install $0.00
First Bill Total: (plus monthly) $0.00
Monthly Charges
Internet Charges
Internet 1000 $85.00
Unlimited Data $0.00
HBO Max $0.00
Internet Total: $85.00
Package Discounts & Fees
AT&T Internet Equipment Fee $10.00
Package Total: $10.00
Monthly Total*: $95.00
* Plus taxes and surcharges
Savings & Promotions
$250

Order ID: (Edited as per community Guidelines)
Shopping Cart
First Bill Charges
Internet Install - Self Install $0.00
First Bill Total: (plus monthly) $0.00
Monthly Charges
Internet Charges
Internet 1000 $85.00
Unlimited Data $0.00
HBO Max $0.00
Internet Total: $85.00
Package Discounts & Fees
AT&T Internet Equipment Fee $10.00
Package Total: $10.00
Monthly Total*: $95.00
* Plus taxes and surcharges
Savings & Promotions
$250 Retailer Reward Card

Vipin

Moderator

 • 

193 Messages

6分前

Hello @mohann4u,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

New Member

 • 

3 Messages

6分前

Thank you for removing personal information thank you again 

ATTHelp

Community Support

 • 

194.9K Messages

6分前

We can steer you in the right direction to see why you haven't gotten your reward card yet, mohann4u!

 

Just give our rewards team a call at 800-288-9983, and they'll take a look to see when you can expect the card to arrive. You can also track your reward online through the Reward Center. Just enter your claim number or your account number and zip code.

 

Thank you for contacting the AT&T Community Forums team. If you need help with anything else, let us know!

 

Aminah, AT&T Community Specialist

New Member

 • 

3 Messages

5分前

att said they will send after i submit this request now I called att say no notes in the record . Not sure what why keep missing and doing like this pls expiate this request.

JohnG1140

New Member

 • 

20 Messages

17日前

"Call the rewards team at 1-800-288-9983" Yes, and you will be on hold forever. When you finally get in touch with someone, they give you the run-around. If you ask to speak to a supervisor they have a special "endless hold line" that they send you to.

I was promised a $50 gift card by upgrading to fiber by June 30, 2022. I did so, but now they tell me I am not eligible for the reward because it was not "authorized."

This is a deceptive business practice. I am going to write to the Wisconsin Attorney General to see if their consumer protection unit will handle this case. Prosecute to the full extent of the law!

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.