Not honoring promotional offer after activating the internet service
AT&T executive promised us that we would get $300 cash back instead of $250/$200 if we activate our internet service through her. She said, if we do it online which has $200/$250 cash back, it would take days in activation and installation of the modem. But if she is doing the activation instead of we doing it ourselves, the activation would be in a day with $300 cash back.
What would you do? That's right. Feel blessed as such a wonderful deal came your doorstep and take the offer.
That's what we did. Activation did happen in a day. But the cash back? Like many many false promises, the $300 cash back promise was a lie too. When we called up the customer care, we were getting $50 as an adjustment. She said the offer of $300 is not a legitimate one. When we protested further, the manager said she cannot escalate to her higher authority. She wanted us to mail, that's right, mail not even email to the Executive Office and they will get back to me. Im very sure this is another cheep trick on us to get us away and leave our cashback.
We wouldn’t have joined AT&T if there was no cash back. Because, we were happy with our previous provider.
Hope someone in At&t listens to our concern and honor the promises which were promised during sales.