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czoomer's profile

New Member

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3 Messages

Wed, Mar 23, 2022 7:18 AM

NO Confirmation Email for AT&T 2GIG Fiber Order, "In Progress" status and asks me to call invalid phone number???

I just placed an order for 2 gigabit fiber service. It said on the last page that I would receive an email confirmation shortly. It's been a couple of hours now and I've yet to receive that email confirmation though. And when I go to review the order status it lists the order as "In Progress" and then states the following "We need more info so we can complete your order. Call us at 855.837.2471 so we can move it along." 

But when I actually call that phone number it immediately disconnects and says that the number is invalid, which is incredibly confusing. Any idea what might be going on with this order and why it doesn't seem to have processed correctly. 

The only thing I can think of that may be causing an issue is that when I input the address to place the order, it stated that the address has current service and then asked if I wanted to modify/change the current service or order new service. I chose the option to order new services with a different account. I'll be moving to the address a day before the date that I chose to have the install completed on. Since I got the message about current services being utilized at the address, I'm assuming the current occupants have services there that they'll either be discontinuing or transferring to their new address. But I didn't think this would in any way interfere with my order though since the current services will be either discontinued or transferred before my move to that address. Could this be the reason the order has not been processed and I've yet to receive a confirmation?

By placing the order tonight, I was trying to avoid having to wait until I move in at the address to place an order for fiber service. Because installation appointments will definitely be several day out at a minimum. As such, in that case I would be left without any internet service throughout the several days leading up the date of the installation appointment, which is something I desperately must avoid. Any input is greatly appreciated? 

tonydi

ACE - Guru

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6.3K Messages

5 m前

I just tried calling 855-837-2471 and got the familiar AT&T tone and the normal recording I hear when I call other AT&T numbers.

No idea what they want to discuss with you.

New Member

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3 Messages

5 m前

I called the number multiple times and it repeatedly disconnects and says the number is invalid. I'm going to call the standard AT&T number and see if they can assist me with the issue. THANKS!

tonydi

ACE - Guru

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6.3K Messages

5 m前

How weird.  I'm sure you'll eventually get to where you need to be.  🤞 Good luck!

ATTHelp

Community Support

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196.2K Messages

5 m前

We are here to help you get our internet, czoomer.

 

We suggest that you contact our support team at (800-288-2020). They will be the ones who will help you get signed up for our internet and they will be able to help you with tthat move order.

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New Member

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3 Messages

5 m前

Actually figured out that I can't order service there until the current occupant setups a disconnect date for their current services. 

ATTHelp

Community Support

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196.2K Messages

5 m前

Thank you for the update, czoomer. If you need help with anything else, let us know.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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