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vitekr's profile

New Member

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3 Messages

Tue, Apr 5, 2022 12:27 AM

Need help: ATT does not want to give me sign-on rewards

Hey ATT users. 

Need advice on what to do. 

I've signed for home fiber internet last November (2021). ATT had two promos going on and claimed I will get two reward cards: $200 and $150, which was the primary reason for me to try switch to ATT from XFinity.

Unfortunately I did not receive neither the cards nor any info about my rewards.

I did contact ATT support and ATT rewards center several times both in online chat and via phone starting in January. The responses were "just wait and you will get it" in January and February. On March 7th I was ping-ponged several times between rewards support and regular support. They have done something internally, escalated something and claimed I will get the reward cards soon. Well nothing in the mailbox for another month. Today is April 4th and I have called ATT Reward center once again. However now they say 120 days have passed and they cannot do anything.

Any advices on what to do next? I really like ATT internet, but I have had a really bad experience with customer support and kind of stuck with where to go next and how file my complaint.

ATTHelp

Community Support

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191.9K Messages

3分前

Based on your rewards card inquiry, we will need to move this into a DM to continue, @vitekr!

 

You can find the DM by looking for a green envelope in the upper portion of the page. Also, thank you for letting us know the steps you've taken to try and resolve this on your own.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

tonydi

ACE - Guru

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4.9K Messages

3分前

You can find the DM by looking for a green envelope in the upper portion of the page.

Say what??????   Green?  Envelope?

(edited)

New Member

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3 Messages

2分前

I'm happy to note that my issue was resolved. 

ATT representative helped me and today I've got the money into my account.

tonydi

ACE - Guru

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4.9K Messages

2分前

Oh great news!  Was that what was in the green envelope? 😁

New Member

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3 Messages

2分前

The green envelope is an icon of the chat here. 

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