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J

New Member

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1 Message

Friday, December 20th, 2019 2:39 PM

Multiple Fiber Runs in Front of my Business but can only get 18MBPS Copper???

There are multiple fiber runs by ATTin front of my building, spoke to the installer that ran the last set of cabling just a few weeks back and said there should be no reason I cannot get it. Called ATT Customer Service again this morning and still no availability. Currently have Spectrum which is very unreliable but has the speeds I need as we cannot live with 18mbps and I cannot afford the ATT Dedicated Fiber services that are 10x more expensive for less speed than I pay Spectrum that they WILL install for an OUTRAGEOUS Install Fee to run a cable literally 60 feet into my building. Hoping someone can help me here, we want to swap all services to ATT and are paying over $700 per month for Phones and Internet to Spectrum which supplies terrible reliability and customer service. HELP PLEASE!!!

Community Support

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230.7K Messages

4 years ago

Hi @jcobb40,

 

We are delighted to help!

 

Some areas, or homes, may not have AT&T Fiber, yet. AT&T is working to change that! There a many factors including those listed on this website. It can take time to build out areas for fiber. 

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist

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