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Chaseall's profile

1 Message

Tuesday, September 19th, 2023 8:37 AM

Internet was down, called support, they asked two questions and then ordered a replacement gateway.

My internet was down and I contacted support over the phone for help. They asked me two questions for troubleshooting, (steps I had already completed: check cables, reset the gateway). The support agent then immediately decided I needed a new gateway and told me had ordered me one. An hour later, I found out there was an outage and upon resetting the gateway once more the Internet was good to go again. How do I cancel the equipment order? I do not want to replace my device and deal with having to take the old one to FedEx and activating the new one. It's ridiculous that I'm now going to have to take 2 hours out of my day to get everything exchanged and reactivated simply because customer support did not confirm there was no outage as a troubleshooting step.

ACE - Professor

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5.9K Messages

8 months ago

You cannot cancel the order. Just return the replacement gateway. 

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