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Vicon425's profile

New Member

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9 Messages

Tue, Jun 28, 2022 8:40 PM

Internet down

I called AT&T to report my internet down. They gave me an appointment for over 20 days from now. I have been a customer for over 20 years. Yet they go out quick for a client of mine to set up a new service 

browndk26

ACE - Professor

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4.7K Messages

2 m前

20 days sounds wrong. Did you get a text confirming your appointment? If yes, click the link to look for an earlier appointment. 

Did you try basic troubleshooting? Unplug the gateway. Wait and plug back in? Run online checks? What color lights on the ONT and gateway? Which model gateway?

New Member

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9 Messages

2 m前

Yes I unplugged and waited several times. I went through trouble shooting with tech. The broadband light has no color and the other light (looks like exclamation point with circle) is red.

I did get a confirmation. I will click on it and see if I can get earlier appointment

Thanks for your help 

ATTHelp

Community Support

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195.7K Messages

1 分钟前

We understand the importance of getting your Internet back up and running sooner rather than later, Vicon425!

 

In addition to browndk26's suggestion, you can also look for a closer date for your service repair from your myAT&T account. You can find the steps to Manage your install or repair appointment on our website.

 

If you need help with anything else, let us know! Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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9 Messages

1 分钟前

Since I have no internet I can't manage my account so I called and agent told me if he looks for an earlier appointment I would lose the appointment I have and might be an even later date.  

browndk26

ACE - Professor

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4.7K Messages

1 分钟前

Do you have a cell/smart  phone? With wireless service? You can access the internet using cellular service or free Wi-Fi at many locations. Try an att wireless store. A rep should be able to look for another earlier appointment without cancelling your current appointment. 

tonydi

ACE - Guru

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6.1K Messages

1 分钟前

Uhhh....if you have no internet, how are you posting here?  🤔

ATTHelp

Community Support

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195.7K Messages

1 分钟前

Hey there @Vicon425, we definitely recommend taking a look at the link Aminah shared to manage your appointment and look for a possible reschedule if one becomes available. Customers cancel and reschedule their appointments all the time so new and earlier times may appear at any time.

 

We understand however that this may be difficult due to you being without internet service at the moment. So in this case, we would like to invite you to a Direct Message so we can take a look ourselves and see if we can find an earlier time. Please keep an eye out for a notification with our message at the top right-hand corner of the forums. 

 

It is entirely possible that your area may be overbooked at this time, but it would still be our pleasure to take a look and see what can be done. We most definitely can review our current schedules without superseding your current appointment.

 

In the meantime, we would like to ask that you double-check your area for any ongoing service interruptions. It sounds like the lights you mentioned on your gateway can sometimes be indicative of this. If you receive a notification that you have been affected by such an interruption, rest assured we are already working hard to get your service back up and running as quickly as possible.

 

Thank you, and don't forget to look for our DM. 

 

Wesley, AT&T Community Specialist

New Member

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9 Messages

1 分钟前

On the phone at work

I have tried to register an account with my phone so I can look at appointments but it keeps saying try again later 

tonydi

ACE - Guru

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6.1K Messages

1 分钟前

Ahh, ok, small detail not mentioned earlier...the website not working is the real problem.

New Member

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9 Messages

1 分钟前

I can't log into my account

I have been a customer for twenty years

Email has changed and tried putting forgot pw but system doesn't recognize my email

I tried talking with rep but they said to leave my appointment for July 18

New Member

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9 Messages

1 分钟前

Apparently nothing is working 

tonydi

ACE - Guru

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6.1K Messages

1 分钟前

So other than that Mrs Lincoln, how did you like the play?

Hope you find some sort of resolution soon.  🤞🙏 

Constructive

Employee

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28.6K Messages

1 分钟前

your amount of time as a customer really doesnt matter, 

New Member

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9 Messages

1 分钟前

I can see that 

Still an unreasonable amount of time to fix it . It's not like I live on a island somewhere. Being without internet interferes with my income 

browndk26

ACE - Professor

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4.7K Messages

1 分钟前

Just to confirm, you have no smart/cellular phone?

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