Get superfast AT&T Fiber internet
Lalita's profile

New Member

 • 

2 Messages

Tue, May 17, 2022 10:16 PM

Installation Of Internet & home phone service

This is a brand new service , wanted to switch from Spectrum. Appointment was last Wednesday. Tech did half of the work , he installed modem and unable to complete the work as he couldn’t locate the fiber optic. He said engineer need to come and do the work by pumping air. Called today and they do not have exact date for installation and we will need to wait till they do. They still put installation date may 23 when check yesterday and today changed to may 24. Did not get any definite answer got switch to customer service few time. Now I have device in my house , whole in the wall and not sure when installation will be done. Not happy..

thnx 

 

ATTHelp

Community Support

 • 

192K Messages

1 m ago

We'll do our best to finish your installation, Lalita.

 

If you give us a call at 800-288-2020, we can check on the status of your installation and give you the current date that we expect it to be completed. If you need help with anything else, don't hesitate to reach back out to us here in the Forums.

 

Thank you for choosing AT&T.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

1 m ago

Thank you Aminah, I have called that number several times. They have information what they see on there computer screen. No one can give me definite answer. As per all of them they are working on it and they do not have any control on there engineering  & installation dept ( that is 3rd party ) We are there on books and they keep pushing the date.

browndk26

ACE - Professor

 • 

4.6K Messages

1 m ago

You just have to wait. Engineering doesn’t communicate to customers when the repairs are made. The install system will assign an install date once the repair is made. Check weekly and keep spectrum service until att install is scheduled. Or cancel att all together and attempt to get service later. 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.