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anthonys88's profile

New Member

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2 Messages

Wed, Aug 10, 2022 3:08 PM

How to get fiber when next door neighbor has it

I moved into a new construction house and the utility poles in-between that feed my neighbor behind me and my house have AT&T.  The neighbor behind me has available fiber and I do not.  Their house is older and mine is a new build.  How can I request access to Fiber internet?  We get our power and internet from the same exact source. 

my thoughts

Employee

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19.7K Messages

4 months ago

Address Validation Case needs to be opened… will likely take several weeks to be validated then more time before installation occurs.

Here is one person experience from a few years ago

https://forums.att.com/conversations/att-fiber-installation/address-validation/5ece759948339337196a4006

New Member

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2 Messages

4 months ago

I have ATT service but its internet 50.  The above ground utilities for my house and the neighbors come from the same pole, so I don't know why I wouldnt be offered fiber.

browndk26

ACE - Professor

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4.9K Messages

4 months ago

Submit the address validation. Check to see if homes on your left and right have fiber service available. If they do, include that in the address validation. A home behind you having fiber does not matter. Especially if it’s a different street. 

ATTHelp

Community Support

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203.7K Messages

4 months ago

Hey @anthonys88! Thanks for reaching out. We are happy to hear that you would like to get our Fiber internet service.

 

We appreciate @my thoughts and @browndk26 for providing the correct information to request Fiber internet service at your address.

 

You can also fill out our address research request form online which can help with you getting Fiber at your house.

 

Reach back out if you have any further questions. Thanks for reaching out to the AT&T Community Forums.

 

Robert, AT&T Community Specialist

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