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jaycynlin246's profile

New Member

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1 Message

Thu, Mar 10, 2022 8:23 PM

How do I get ATT to come install a Uverse or Fibre system.

My neighbor has a U-verse antenna ATT mdl Owart 35 type NGFW. He told me his neighbor told him about ATT and how he was very happy with the internet service. He informed my neighbor it would take 2 or 3 months of phone calls to get ATT to install it. My neighbor finally had a service man come and verify the satellite system was actually there, so after an additional 3 months of frustration my neighbor was able to get the above-mentioned antenna installed and he is extremely happy with it. I called and wasted 2 1/2 hours with cus serv, trying to get them to believe he had it. After 3 people, 1 cus serv, 2 tech serv reps I gave up for the day.

Why are your customer service people not able to access an account when given the address, and then say they can install the same system, a meagre 270 ft. away for me? 

On a side note, Why does a customer have to repeat his or her name, address, account number, date of birth, and other info every time you send them to another person? Makes sense if the call was broken but you have already verified that persons identify with the first contact. Why keep making them repeat it? 

Accepted Solution

Official Solution

my thoughts

Employee

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19.4K Messages

5分前

An antenna is NEITHER UVERSE or FIBER but ATT Fixed Wireless.

Limited to select addresses within 18 states for rural settings where ATT does not offer hardwired internet service.

Also limited by select number of accounts to each tower.

The product is installed by DirecTv tech, not ATT Uverse Premise / Wire tech. Has a $99 installation charge, data cap of 350G, overage charges $10/50G up to $200 per month.

If wish to continue search your address availability online for Fixed Fireless...

ATTHelp

Community Support

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196.2K Messages

5分前

We're happy to help with your internet availability, @jaycynlin246.

 

We have helpful information on when fiber will be available in your area. Scroll down to the we will check your address section and fill out the form to have your address research. 

 

You can also find internet options available to you by using the check availability tool.

 

Let us know if this helps or if you have more questions. 

 

Elmi, AT&T Community Specialist.  

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