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CollinHau's profile

5 Messages

Saturday, November 11th, 2023 4:41 PM

How can I request fiber be put on my street?

I just bought a house and I want ATT fiber, but my house doesn’t have it available despite being right off a main road in OKC. In fact, my house can’t get ANY internet from ATT except for wireless. Is there any way for me to request that fiber gets put on my street?

Accepted Solution

Community Support

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229.4K Messages

3 months ago

Hello @CollinHau,

 

Thank you for reaching out to us! We understand that you want our AT&T Fiber Internet service and, and we'd be happy to assist you with this. 

 

For fiber availability please click on check availability, and enter your ZIP code/address. If on the website it shows as available, then you can order it online or call our team at 844.886.4258, and they will let you know further installation process.

 

You can sign up to be notified when Fiber internet service is available at your address. We'd also recommend checking out our information on when faster AT&T speeds is going to be available. 

 

There are a few factors that could be preventing your address to have Fiber internet service:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service, but your home cannot. 
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it, but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint.
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.

 

We are continually expanding our fiber footprint to many households every day. You can sign up for a notification if it does become available in the future, please visit http://sm.att.com/95b885ee. We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.

 

Let us know if this helps!

For further assistance, we are always here to help!

 

Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

Former Employee

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22K Messages

3 months ago

Not really, you can fill out a notification request which expresses interest.

If ATT fiber was important to you, that should have been on your considerations list before purchasing that house, my opinion.

5 Messages

3 months ago

I’ve done that, but I wasn’t asking about how I can know when it’s available, just about if I can request it to be put in my neighborhood. And it’s not important enough to determine if I should buy a house or not. Not everyone has the money to be that picky. Thank you, though.

(edited)

ACE - Expert

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31.7K Messages

3 months ago

@CollinHau 

It is not about the money to be picky. Many people heavily rely on internet for work, school, or their day to day life. It is being considered a necessity in this day and age just like a cell phone. A few have popped onto the forum as they didn't bother to check what internet was available when house hunting as they assumed it would be there.

So if you did your research first and chose it knowing there wasn't the internet you would like, then fair enough. Hopefully your area will see fiber one day, but there is no guarantee.

5 Messages

3 months ago

@Juniper

yes it is about the money to be picky. Once again, some people do not have the money to be picky. In Oklahoma, you cannot get a good house for a decent price because investors will always beat you out. I got lucky even getting a house at all in the current market. I do not have the money to throw out a decent house with a decent price just because it doesn’t have the internet I would like. Competitors will have to do for now. I have a family to take care of, and I cannot get a house close enough to my job that isn’t outrageously expensive for it’s size and age. So yes it is about the money to be picky, and if you have enough money to not understand that, then congratulations, but unfortunately I, and many others, do not. ATT is not the only company, I just prefer them for their fiber.

Thank you, though.

ACE - Expert

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27.4K Messages

3 months ago

I’ve seen someone post that it can cost over $10,000 if you want fiber run exclusively to a residence.  🤷‍♀️

5 Messages

3 months ago

@skeeterintexas

Honestly, that’s about what I would expect. I live in a neighborhood with many other houses, so hopefully it’ll come soon, but it’s a fairly small neighborhood, so I highly doubt it. I guess all I can do now is hope. I just wish I could see a map of their future plans. That would be nice.

ACE - Expert

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31.7K Messages

3 months ago

@CollinHau 

Yes for you it was about the money to be picky. But for many it is not as they must have internet as is not simply a luxury for them but a necessity. The point is that as long as you did your research first and went in knowing then that is all fine. Too many have done the opposite and complained because they just blindly assumed it would be available having no facts to base that on.

Personally I wish internet companies would shift priority from pushing the max speed and instead focus on expansion and improvement. We need a better overall infrastructure nationwide, Raise up the minimum speed/bandwidth (down and up), stabilize it so people aren't fighting with their experience acting like a yo-yo, and extend out the reach to those who don't have it available at all.

A map of future plans would be nice. My understanding is to keep private to the business and not give false expectations as plans can change is the reason they don't list anything publicly. As a rollout is not fast, you just need to go with whatever other internet is available there until there is a change.

5 Messages

3 months ago

@Juniper
while some people do require internet, I would argue that most in America do not require it. People still have the option to go to work instead of working from home, and same goes for school. We also still have cable tv, as much as it (Edited per community guidelines). There are still options out there, so I wouldn’t call it a necessity just yet. But yes, I agree that they should focus more on e landing their availability instead of fastest speeds possible. We’re at a point that, for the time being, there’s not much of a reason to get the fastest internet. For many people, 100Mbps is plenty. 500Mbps is the most that most people will ever need. Expanding with that speed would be a great way for them to get more customers. My house doesn’t have ATT coverage likely because of COX, as I do have COX coverage. The only other options other than cox are all satellites internet companies.

(edited)

ACE - Expert

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31.7K Messages

3 months ago

The pandemic caused a huge shift in the necessity. There is now an influx, which I daresay is still increasing, of people who are handling work/school at home. More companies are encouraging and increasing the usability of self-help options to try and cut down on the amount of people calling in, which perhaps one day would reduce the need of how many employees on payroll to be on the phones.

A big problem is that more and more are requiring internet, or at least making other avenues to get what you need done not as easy, while the national infrastructure is still catching up. Feels a bit like cart before the horse. And I agree getting into at least 100Mbps (preferably up as well, not just down) would be a great baseline. Some people still deal with 1.5Mbps or less, never mind those who cannot get internet at all (not counting satellite if they need a more direct connection).

If you have COX, then you likely would never have AT&T fiber. As it stands the providers tend not to infringe on each other's territories. It would take a complete change on how internet is regulated, in addition to a change in focus on the infrastructure, to see any headway on that front.

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