Gigabit fiber in neighborhood - neighborhood reports gigabit, AT&T ordering says 100mb
I live in a condo association. AT&T was out in my neighborhood in the last year installing fiber. I reached out to my neighborhood manager, who indicated that there should have been gigabit service deployed. When I've contacted AT&T sales through the phone on several occasions, I've been informed that the database indicates that the service is 100mb. There seems to be a disconnect here. The only option the sales team has offered me is signing up for the 100mb plan and "getting upgraded for free when service is available".
Is there any point of contact that I can email or reach out to (regional operations or sales leadership?) to either get an actual confirmation on which service has been installed in our neighborhood, or to impress upon them that there is a business case to actually activate the service in our neighborhood if they are currently not yet pushing gigabit?