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Contributor

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1 Message

Sat, Sep 8, 2018 9:46 PM

fiber

An ATT install crew ran fiber on the pole in front of my house and said internet would come soon.But when I check the site it says nothing about this for my address. how can I find out if offerings are coming ? 

 

thanks

 

claus

 

 

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Brand User
ATTHelp

Community Support

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127.2K Messages

2 years ago

Hi @hoodoo_2019,

 

Thank you for your interest in AT&T Fiber!  From everything, you have mentioned, it does sound like fiber is on its way to your neighborhood.  We do have some helpful resources which help verify your service availability.

 

First, this one will be to check the unified availability for services.  The U-verse Welcome Center provides details about the services as well as its availability locations.  You can review this forum about possible reasons why your service is unavailable in your location.  Please sign up to be notified when AT&T Fiber is available for you! 

 

If the service is available, you can order it from these links.  If service is not available, we would suggest signing up for the availability notification from previous link.  This next site will describe AT&T’s future plans for Fiber Network expansion.

Thank you for reaching out to AT&T's Community and Forums Team.

 

Lafayette, AT&T Community Specialist

 

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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15.6K Messages

2 years ago

Depending on the number of addresses being made available you are weeks to months from service being activate to order.

 

Fiber would come from a PFP, is that installed? Depending on the size of PFP will support 216, 432 or 864 addresses.

 

The more addresses being made available, the longer to install everything.

 

Is just fiber ran, did the terminals also installed and hooked up? Then testing each connection, before updating address. 

 

I would expect 4th quarter 2018 to order... Just which month October, November or December. But with the upcoming holidays may be 1st quarter 2019.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Xponder

Employee

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277 Messages

2 years ago

After fiber install completed in my neighborhood it took about 90 days before I was able to order on ATT.com

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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