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Jerryadams's profile

New Member

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1 Message

Fri, Apr 29, 2022 4:56 PM

Fiber or better internet in our neighborhood

We have 20 houses in our neighborhood we all request fiber or something better than the DSL we currently have fiber is all around us stopped at&t guy working on terminal he sed just requires a request our road is pineneedle ln wilmer al.36587 we would all get it asap

ATTHelp

Community Support

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192K Messages

2 m ago

We're here to address your fiber connection request, @Jerryadams.

 

When it comes to getting a fiber based connection, we highly recommend that you sign up to be notified if/when the service becomes available in your area.

 

Please note though that we won't be able to provide any additional information on when the service will be made available to you. Here's a few reasons why the service may not be available at this time:

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be.
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
  5. For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.

Let us know if you have any other questions or concerns, and we'll be happy to help however possible.

 

Jarod, AT&T Community Specialist

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