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Contributor

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3 Messages

Wed, May 2, 2018 10:35 PM

Fiber not available at my house, but available across the street

About a year ago, maybe a bit more, line techs came through my area, working on telephone poles. At one point they were working on the pole that my Uverse connection comes from. I asked what they were up to, and they said they were installing fiber. Since then, I've checked fiber availability at my place about once a month. It's never available. The coverage map during this time said that my area (Birmingham, AL) was still being connected. Today I checked, and it says Birmingham is done. So I checked the availability at my apartment, and it still says I can't get fiber. I'm in the middle of a city and I'm stuck with 6mb Uverse (3.5 in actual practice.) I know someone who lives on farmland who can get faster Uverse speeds.

 

So I checked the fiber availability for the places around me. The other apartment buildings on my side of the street are out of luck. But the house across the street from me, which is getting its AT&T connection from the same telephone pole that I am, can get fiber with 1000mb. This doesn't make sense to me.

 

I called AT&T to find out what's going on, but nobody can tell me anything, except for my last call tech saying, "Engineering decides who gets fiber, and they're not accountable to anyone, nor can they be contacted from anyone outside of Engineering." The best explanation for why I don't have fiber at my place--when my neighbour across the street can get it--is "politics," which is an irritatingly vague answer.

 

I've been with AT&T for 9 years, paying absurd prices for infinitesimal speeds. I don't think it's unreasonable for them to make fiber accessible to me. The telephone pole is right next to my place, maybe 20 feet farther from my house than from my neighbour who is eligible for fiber. What in the world is going on, and why does my address always get the shaft?

Responses

Contributor

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3 Messages

2 years ago

Thanks for the information. Is this necessary even though all of the apartments in our building are already connected via copper to the same box that provides fiber and Uverse to the rest of the neighbourhood? Is there some installation issue standing in the way that I don't know about?

Contributor

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3 Messages

2 years ago

Thanks, It makes sense to me now.

Tutor

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5 Messages

2 years ago

Same situation here, however in my case it's single family residences. 

 

Fiber was run to the neighborhood about a year ago, and the website shows fiber availability to the surrounding neighborhood, including neighbors on three sides of me just a few feet away.  All served by the same pole.  But unavailable to my address.  

 

It seems like a mistake in their database, but it's impossible to get anyone on the phone who can explain or investigate in more detail.  

 

Contributor

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2 Messages

2 years ago

I have the same issue, my neighbor a few feet away has fiber but I dont. I can see where the ATT box in the ground is. Who can i call or bother in order to get this issue resolved.

Contributor

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2 Messages

2 years ago

Yes same side of the street and single family home.

everest101

Tutor

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10 Messages

a year ago

I have the same problem. My backyard neighbor sharing the same utility pole has AT&T fiber available from AT&T web site, but my house does not. My neighbor on the same side of street 5 houses away has it. How could that be possible ?

 

I chatted with AT&T and the lady gives me 800-288-2020 and mention 'Tech Support' to report this bug. Well, it's too late to call tonight.

I will try 844-855-1539 too tomorrow.

 

everest101

Tutor

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10 Messages

a year ago

And, our address is at least 50 years old. They need to have a way for people to report those bugs.

 

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