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J

New Member

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2 Messages

Sun, Oct 17, 2021 7:29 PM

Fiber availability

AT&T fiber was buried on my property about 12 months ago. Fiber is available to neighbors because it was run across my property, yet ATT informs me it is not available at my address.  The only way that my neighbors have it is because the line was buried at this address.  When calling AT&T and using the 'check availability' tool, it says not available.

Accepted Solution

Official Solution

Juniper

ACE - Expert

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30.5K Messages

1 year ago

If neighbors immediately on both sides of you can get service, then call AT&T and request an address validation. This has there techs verify if the database for availability is matching what is physically there. It may take some weeks as takes lower priority then their other tasks.

It is possible your neighbor arranged for a dedicated fiber line. To go through your property to do so is annoying.

browndk26

ACE - Professor

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4.9K Messages

1 year ago

Does either home on your left or right have fiber service available? Use the availability tool to find out. 

https://www.att.com/shop/unified/availability.html

If your neighbor cannot get it, it’s possible the neighbor who does have it paid for a dedicated fiber line. 

New Member

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2 Messages

1 year ago

My property is in a rural area.  No neighbor to my left; neighbors to my right don't have fiber, this new line crosses the road before the neighbors to my right. 

It crosses the road to bring service to a new neighborhood.  Each home [50] in this new development has fiber.  They have fiber because it was run in the utility easement of my property and then crossed the road to the new development.  There is a AT&T access marker here as we used to have DSL.  I am hoping it will also give me access to the fiber line.

I assume the developer for the new homes arranged for AT&T to bring the fiber line to the new homes.   It hadn't occurred to me that it could be a dedicated line.

browndk26

ACE - Professor

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4.9K Messages

1 year ago

You can fill out this form and see if you can get fiber service. 

https://www.att.com/shop/unified/availability/address-research-request.html


How close to you is the new development?

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