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NotaFann's profile

Tutor

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28 Messages

Sunday, July 23rd, 2023 8:28 PM

Existing customers pay $80.00 for the same thing (or far less) as new ones pay $35.00 for?

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house.  ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it.  I just haven't had the time or freedom to skip work.  (Of course, I'm also thinking it's a certainty they will raise the price a LOT once we are all on fiber, if not sooner.  They always do.)

For a few years now, I've paid $80.00/month for broadband speeds "up to" 45Mbps.  Speed tests show that at some random off-peak times I do have that POTENTIAL capability.  However, during the week, I have Zoom calls drop frequently--during business hours, usually.  These calls use 1.5 to 1.8 Mbps maximum, yet they won't stay connected even when NOTHING ELSE in the house is using bandwidth.  I've done all the speed checks, router troubleshooting, etc. already.

This built-in limit is partly why, although I am also paying for a MONTHLY data allowance of 1536 GB, I have never used more than 330 GB/month.  I'd need 4-5 months to use that much at full speed.  At speeds sometimes apparently (at least intermittently for hours at a time) as low as1.8Mbps, it would take years!

I am paying for unreliable "broadband" which can't sustain a Zoom call at busy times, and would never make it possible to use the 1536 GB allowance they added to my plan.  I'm reading on other sites that the Internet traffic management system (PPS) functions the way throttling does.  This is by making unimportant users' access low priority, leaving room for businesses to use unlimited amounts. (Data limits and throttling are forbidden filthy words at AT&T, they say.)

It seems they are making my neighborhood a low-priority connection, which causes at some moments near-zero bandwidth for my house.  That's just long enough to make a Zoom call crash.  Is it coincidence that it started not long after the "switch to fiber!" letters arrived?  Common sense suggests that question, at least.

When I complain about the connection, they jump right over my questions and this math and push fiber installation.  This is obviously the back-up sales plan after the letters haven't worked.  AT&T is a megalith that ultimately will do whatever it takes to win; it seems practical just to cave in. Or switch service providers.

However!  They "promise not to change my monthly cost" and brag about the basic fiber plan of 300Mbps.  Meanwhile, they charge new customers (if they bundle wireless as I already do) just $35.00/month for the same 300Mbps, with a $100.00 gift card, while just $60.00/month would get me 1 GIGS download speed if I were a new customer AND a 150.00 gift card!  I am paying 80.00 for 45Mbps I am not actually getting when it matters most.

Let's see:  I am paying for at least 5 times the data allowance I can ever use, and $80.00/month for 45Mbps download speeds but can't count on a 1.5Mbps Zoom call to stay connected....And AT&T wants me to be grateful for being pushed to upgrade that they are willing to give me the slowest fiber they have for 2.5 times the rate new customers get?

REALLY!!!!  Can anyone explain how this is anything but coercion (throttling) and punishment for being loyal to AT&T but slow to upgrade?  Would you switch ISPs, rather than accept whatever AT&T wants to throw at us?

 

Tutor

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28 Messages

10 months ago

I do wonder how long AT&T will leave this up where others can see it.  I expect not very long.

Former Employee

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32.9K Messages

10 months ago

Well since this is a customer populated forum At&t won’t see it to delete it. 

Tutor

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28 Messages

10 months ago

@constructive  Don't you think, though, that an algorithm flags certain words quickly, so an employee or AI can decide what to delete?  Seems like common sense...

Former Employee

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32.9K Messages

10 months ago

Some Aces have the ability to move close or delete a thread 

ACE - Professor

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5.8K Messages

10 months ago

New customers get the $35 if they bundle Att wireless.  Standard price for 300 is $60. It’s a no brainer to me that you switch to fiber. If it’s available. Have you checked your address for fiber availability? 

ACE - Expert

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35.5K Messages

10 months ago

I don't really see the point of the tirade.  OP is unhappy with his current service.  He can get better service for the same price,  yet he hesitates because someone else, somewhere is getting a different, perhaps better, deal.  Oh the horrors.

OP, someone out there is getting something you're not.  You can brood about that and suffer, or you can get better service.

And, er, notafan, I don't expect this post to go away anytime soon.

(edited)

Tutor

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28 Messages

10 months ago

Wow, JefferMC.  Do you lurk here in hopes of gaslighting someone because it makes you feel good about yourself?

The details of your comment are gaslighting, and not worthy of a reply.  The facts speak for themselves and my anger is legitimate, whether or not you second my motion.

(edited)

ACE - Expert

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27.8K Messages

10 months ago

I do wonder how long AT&T will leave this up where others can see it.  I expect not very long.

You know what they say about giving someone enough rope…..

Tutor

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28 Messages

10 months ago

BrownDK:  I said that I am going to be charged $80.00 for the "300" plan, when newcomers get it for $35.  I already bundle wireless, so that's not a factor.  I can't even get the "standard" price.  I'm expected to be happy to pay $80.00 --my current rate--for what newcomers get for $35.00 and ANYBODY can get for 60.00?  NO. 

It's beginning to seem as thought this "forum" may not really be one...perhaps a vehicle for advertising or PR, because the comments don't make sense.

Scholar

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3.9K Messages

10 months ago

@NotaFann 

As long as this topic stays on topic there is no reason to close it

@browndk26 I said that I am going to be charged $80.00 for the "300" plan, when newcomers get it for $35.  I already bundle wireless, so that's not a factor.  I can't even get the "standard" price.  I'm expected to be happy to pay $80.00 --my current rate--for what newcomers get for $35.00 and ANYBODY can get for 60.00?  NO. 

So just ignore your Uverse Internet and don't upgrade but add new Fiber service to your Cellular account. You just need to share a few more details so we can help you resolve your issues.

First lookup your address using this link, don't log into your AT&T Account to see what services are offered at your address. If you auto Sign in when using this link just Sign out (link on the top title bar on the right) MyAT&T. The bottom item in the pull-down list is Sign-out.

link: https://www.att.com/availability

For reference: I upgraded my Uverse 45 and I received the normal pricing for Fiber 1000 at the time. If I downgrade to Fiber 300, I am offered $55 for it.

Dave

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