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New Member

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1 Message

Wed, Sep 15, 2021 3:15 PM

EBB

I am currently ATT's Internet customer, and I was recently approved for the ebb line and they email me the code.  But I don’t know what are next steps I should do to enroll with ATT.

sandblaster

ACE - Expert

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57.4K Messages

8分前

Call. If you have an eligible plan, they can enroll you for the discount. If you don’t have an eligible plan, you’ll need to switch to one.

New Member

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1 Message

8分前

I got this question, how do you redeem the code you receive through the message or email? because I couldn't find a way to do it

browndk26

ACE - Professor

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4.5K Messages

8分前

Call this number

(866) 986-0963

EBB department. 

ATTHelp

Community Support

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189.7K Messages

8分前

Hey @Antygen360, we understand that you're needing information on Emergency Broadband Benefit (EBB) program and how to enroll.

 

First, you'll want to apply with the Federal Government or you can call 833.511.0311 to request an application be sent by mail. (Make sure you send all required documentation to the federal government's National Verifier using the link above.)

 

Second, You'll need to verify & enroll by visiting our AT&T PREPAID support for EBB or text RELIEF to 833.737.0924.

 

Here are some additional details you should know:

  • Customer will receive the benefit in 1-2 bill cycles
  • Eligibility responses from the federal government may be immediate if the customer applies online or take several days if the application is submitted by mail.
  • The EBB program end date is TBD and dependent on the use/availability of federal funding and status of the COVID-19 pandemic.
  • Customers will be notified by SMSemail or direct mail at least 15 days before the program benefits end.

After enrolling in the EBB program:

  • Once your AT&T PREPAID enrollment in EBB is complete, you will be contacted by AT&T to confirm your enrollment.
  • You may also log into your AT&T PREPAID account to verify the new EBB plan has been added.
  • Should you have any questions as to your EBB status or monthly payment, EBB Customer Support agents will be happy to help, they can be reached by dialing 866.986.0963 (as stated by the Ace) or 611 from your AT&T mobile phone. 

Please let us know if that helps.

 

Charles, AT&T Community Specialist

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