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New Member

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1 Message

Sun, Oct 24, 2021 12:58 PM

Does internet 1000 exist?

Good morning. I've placed 5 orders now to upgrade from 300 to 1000. They keep getting canceled. This is after I spend an hour on the phone with customer service and they assure me the order will process. I don't want to be on your support lines anymore!! Just upgrade my friggin line already! 

dave006

Scholar

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2.8K Messages

7分前

First welcome to the forum. This is a customer to customer forum and not a formal support channel.

You should call 1-800-288-2020 or try the chat feature after you Sign in to your AT&T Internet Account. Since your upgrades keep being cancelled most common issue is a field issue that needs to be addressed before your order can be processed.

Are your orders being cancelled is the date moving to 2037 (end of calendar range but keeps the order open) while waiting for a dependent field change to be made.

Or you can sit here and wait for someone sharing the @ATTHelp id to swing by on their own time.

Dave

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