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emorganhbs's profile

1 Message

Wednesday, December 6th, 2023 4:09 PM

Customer Service Rep Complaint

How do a file a complaint against a representative that was unprofessional when I called to disconnect my internet service? I recently signed up for internet service but it appears I was a victim of bait and switch.  Two people during the sign up and installation process told me the monthly cost excluding taxes would be 60 but it ended up being 80.  I called to disconnect and the person in the cancellation department interrogated me as if I didn’t have a right to cancel and questioned whether I reviewed my detail bill.  I felt her line of questioning was irrelevant to my request and it was demeaning. 

Community Support


229.8K Messages

3 months ago

Hi @emorganhbs, this is not the type of experience we want you to have. Let's get this sorted as soon as possible. 


To take a deeper look into your situation, we are requesting you to connect via direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.


Looking forward to connecting with you.


JasmineS, AT&T Community Forum Specialist

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