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Contributor

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2 Messages

Fri, Jul 13, 2018 4:24 PM

Check credit twice

I need help! On Tuesday I called to order internet service. Your agent was hard to understand first off. We set up everything and he ran my credit. He had to ask me 4 questions but I may have messed up on one due to not understanding him. He called the credit department and I had to speak to them directly. She asked me more questions and said ok thank you. And told the agent he may proceed. This is after an hour on the phone. When he tried again it would not work, so I told him I would have to call back. I did on Thursday and they said they would have to run a credit report again. I checked my credit on credit karma and you have already checked it. But he wanted to run another. I said no that was 30 min. Now today on Friday I have been on the phone with no avail to get them to check the credit depart aand it’s been another hour and 20 min. They also disconnect me.  Can someone please call me from America and help me? 

Responses

Brand User
ATTHelp

Community Support

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127.4K Messages

2 years ago

Hello @Anthony0686

 

We're happy to help in any way we can! What exactly about the credit check do you want our assistance with?

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

You have checked it once, and now no one will call the credit department and find out my score. They want to run my credit again.
Brand User
ATTHelp

Community Support

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127.4K Messages

2 years ago

Hello again @AnthonyO686

 

Thank you for the clarification. We understand why you wouldn't want a second credit check performed, however, each time a person signs up for service, a credit check must be completed. We apologize for any inconvenience this causes for you! If you need further explanation, just give us a call at 800-288-2020.

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

First off, the response addressed to the previous customer, shows the comment was not read in entirety as it appears AT&T is running a credit check again for the exact same service they ran it for the first time. I am having the same issue. AT&T has ran my credit on Jun 17th before I even put in payment for service. I have been trying to turn on service for the past three days and they are saying that somehow I had gotten service and cancelled it all without me even knowing or paying for it? How this makes any sense? It doesnt. With this info you can tell by now that this is an issue with the website and I have been told by multiple agents it was a website error. When talking to an agent today 6/21 he said that I need to make a new account and they will run my credit again. Either he doesn't know the impact of hard inquiries on credit or just doesn't care. In either case, another credit check is not something someone should have to eat for an error on a provider's fault, especially when that provider is someone as well known as AT&T.  The fact is your company is supposed to be here to help their customers, and the negligence of allowing something like this to happen instead of fixing the issue on your end is heartbreaking. This is aside from the fact that accountability hasn't even been taken. I am a longstanding and committed customer of AT&T up until this point and should not have to take blame for, or even defend myself against, an error that your website has made.

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