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D

New Member

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2 Messages

Wed, Nov 17, 2021 2:04 PM

Can I have my installation package shipped to a different address?

I am trying to schedule my move, and I need internet to work from home. Can I have my fiber quick start package shipped to my current address so I can install it immediately at my new house upon move-in? I saw that I can change the shipping address when I'm filling out the order, but I just wanted to confirm that it doesn't change the address of service. There wasn't any indication that service was still going to be for the correct address. Thanks for the help!
my thoughts

Employee

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19.2K Messages

7 m ago

Do you currently have ATT internet?

If yes, are you moving your service to the new address or establishing new service with a different account number?

Is a self install an available option at the new address, means existing service has been established.

For the vast number of fiber addresses need a full tech installation. This is based upon over 15 million addresses fiber available yet less than 6 million is current service resulting in 9 million addresses have yet to be set up as working service for self install option. 

But to answer the question you can have equipment delivered to a different address, however most deliver occurs around the time of service activation. 

New Member

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2 Messages

7 m ago

Thanks for the response! No, I do not currently have AT&T. Yes, there is the option for self install at the house. My activation date would be soon anyway. Is it as simple as changing the shipping address in the online order?

ATTHelp

Community Support

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192K Messages

7 m ago

Here to help with your service inquiry, @davidfoong!

 

Thank you @my thoughts for your help!

 

Due to the nature of your request, we recommend you contact our team at 800.288.2020 to get the best answers to your questions.

 

Let us know if you have any other questions or concerns. Thank you for choosing AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

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