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New Member

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2 Messages

Tue, May 26, 2020 12:52 PM

AT&T's website says that I can't get fiber but there is a aerial fiber terminal behind my house with my address on it!

I'm about to move into a house that we have just finished remodeling and would LOVE to get fiber. Problem is, every time I check the AT&T website or call, they tell me that fiber is unavailable.

The more frustrating problem is that AT&T ran fiber behind my house a few months ago and there is even a 3M SLiC Fiber Aerial Closure with my address on it. How do I go about getting AT&T to verify that I can receive fiber?

Responses

my thoughts

Employee

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15.5K Messages

a month ago

Is anyone else connected to it?

It is possible not all work is completed for the area, therefore addresses not active yet... if checking addresses for other homes on your side of street, can they order fiber?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

I just checked around my house and it looks like no one on either side or behind me can get fiber.

Is there any way to get info on the eta for fiber to be active?

Constructive

Employee

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11.4K Messages

at&t doesn't share future services with the public or front line employees, the only way to know is to keep checking the availability site or when you get a door hanger or flyer in the mail that its available

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

 • 

15.5K Messages

a month ago

Time frame could be 2 weeks to 6 months... as fiber terminal is installed the question becomes how big a fiber buildout and how busy is the market.

If could locate the PFP (fiber distribution point) depending on size could indicate the build out.

A small unit is normally pole mounted, supports max of 288 addresses.

https://images.app.goo.gl/3R2och6vW3p6seCz7

A single door cabinet supports a max of 432 addresses

https://images.app.goo.gl/Ac1CSHdbVJog91XdA

A door door cabinet supports a max of 864 addresses, more common by MDUs of larger apartment / condo complexes.

https://images.app.goo.gl/mEKwnks8ahLu8VSX6

Note the cabinet could also be higher up...

https://images.app.goo.gl/3BUkUdsBBTBCLYKc6

or in a hut... garage like building

https://images.app.goo.gl/o7DGwmLQxTDKjiAUA

The PFP is generally around the border of the area being covered by a major street or roadway. Could be in an alley. Could be by a school, church, gas station, open field or front / back yard of residential address.

For an example use a 6 block square neighborhood, look for the PFP around the perimeter of the 6x6 block. May also be co located with other ATT equipment from VRAD, Crossbox, etc.

https://images.app.goo.gl/QVmuqtho4dnpAEdi6

The right unit is the VRAD, has power meter while the left unit is a crossbox for FTTN copper distribution offering internet 100 or less depending on the copper length (100, 75, 50, 25, 18). The middle box is the fiber PFP. A percentage of the FTTN addresses being upgraded to FTTP.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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