ATTs ordering and installation issues.
- Initial order with ATT was cancelled because there was already an ATT service active on the address. There was no notification sent out about the order cancellation. They even sent the equipment to the address even when they cancelled the order. Again no notification when they cancelled the order.
- Apparently they send out a physical letter (as a notification) if there are issues with the order. Which doesn't help if someone is moving in to a new address, since they don't have access to the mail box after the move in date. They don't send out an email, a text, or an automated call saying, "there is an issue with your order".
ATTs supervisors give this email out (firstname.lastname@example.org) which is either a inactive email, or only an internal email. If you google this email address there are ATT forums from 2016 mentioning that this email bounces and they received it from a supervisor when trying to place a complaint.
- This same supervisor told me that he had placed a complaint for me, but I still have not received any update from that.
I had to place an FCC complaint to get a response from ATT and they are still being difficult about it.
I was given multiple misinformation, and information that contradict.
There were other smaller issues, which seem like a company the size of ATT should know how to handle but they seem to not be able to.
- I was told by the person responding to my FCC complaint that they have sent out all these issues they have with their standard operating procedure that it would be looked into and that their front office would be trained to not give out incorrect information, or the (email@example.com) email any longer.
- Date of incident: Nov 2022 - Mar 2023.
- If you have any issues with ATT regarding any of these issues, I would suggest you file a FCC complaint because they don't respond to complaints that have been placed thru a supervisor. You can use this as a "proof" if you run into these issues with ATT when contacting FCC.