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Monday, May 18th, 2020 5:55 PM

attinternetservice.com - legitimate?

We just moved and are signing up for AT&T Fiber. I had some questions about signing up/installation and searching for a support number on Google found a "New Customer" number on attinternetservice.com. It seemed legit - I called the number and he started setting me up. Everything seemed fine, he asked for some address information and my social. I gave it to him, but decided to back out before completing set up. He was pushy trying to have me complete setup, but I backed out.


I'm slightly concerned it wasn't a legitimate reseller and I just gave out some personal information to some scammers. I think the more likely scenario is that they are legitimate, but essentially act as a middleman (reseller) vs. going directly through AT&T.

Should I be concerned about giving out that personal information via phone?

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Official Solution

Community Support

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229.9K Messages

4 years ago

We are here to help, @heresjohnny7.

 

They are not the AT&T direct source for services, but they are authorized to sell our products and services.

 

You can check out our fraud resources, if you're worried about your personal information.

 

Let us know if you have any other questions or concerns.

 

Marc, AT&T Community Specialist

New Member

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2 Messages

4 years ago

had the same thing happened to me but with this website www.attplans.com. Please let me know if this is legitimate?

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