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peachlyn1's profile

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2 Messages

Tuesday, August 16th, 2022 2:19 PM

AT&T Rewards appears to be a scan orchestrated by AT&T to solicit service

After grueling hours of being on the phone with AT&T reps (5+hrs in one night), being lied to about 85% of my order from a rep just to get a sale; transferred over and over again to wrong depts, hung up on, given non-working/wrong/disconnected phn #s; lied to twice about installation (comfirmed by tech who was told at the last minute to come install my service, because they had me waiting 6 hrs for an appt that was supposed to be the very first appt for that day); falsely billed charges to my credit card that I was forced to put on file just to be able to get service and them having to give me credit 3 different times because of it, due to their incompetence...then to get an email asking me to claim my reward from a website that doesn't work; and when calling the reward center and inputting my claim # (of course it's not recognized) but then I expected that from AT&T! I am a  NJ Verizon retiree; we are not perfect but I don't see how AT&T is still in business! If I could've brought my VZ Fios to NC, I would've never thought about AT&T, but I have no choice at the moment, so I'm stuck with AT&T's lack of customer care, false advertisements, outright lies, unlawfully charging my credit card, which is the reason I don't like putting my card on file! This ALL happen as a first time customer, starting from the first phone call! This is just sickening, and I will be contacting Corporate about this; hopefully they're not as sorry as the service I've endured the past two weeks! Honestly, before my first call to them, I never expected this foolery from AT&T! I'll be letting everyone know what they're in for with them! HORRIBLE!!!

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2 Messages

1 year ago

Thank you Dave006, I appreciate your response and advice; will do!

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