AT&T Not honoring promotion "GET4KTV"
Writing this message as a PSA: if like me you find yourself at the end of your patience trying to redeem the sign-up offer that ATT was running in February 2019, please make sure you file a complaint about ATT's deceiving promotional practices with the Better Business Bureau.
Moved in to a new neighborhood and decided to go with ATT for Fiber because they had an attractive "lure" promotion going on: use promo code "GET4KTV" upon checkout and receive a 32Gb Apple TV 4k/
Conditions were: new ATT Fiber subscribers on either the 300Mbps or 1000Mbps plan (check), signing up for 12-months service (check).
6 months later, I've called customer service twice (30min each time) and gone into an ATT Store, to no avail.
Nobody seems to be able to help, nobody will honor this promotion.
I'm taking my business elsewhere (hello Sonic), and suggest everyone does the same.
This is not how you run a business.
Reference / Proof for your BBB complaint: