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Steimar's profile

New Member

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5 Messages

Tuesday, January 31st, 2023 3:12 AM

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one.  Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, then changes it to $150.  Not eligible cause I had internet service since 2012( not true) had to fix that in the system. Lastly, not eligible cause I started the fiber one in December and that promo wasn’t u til January. Bottom line everything I was offered is on the recorded call which they claim they can’t access.what a scam

ACE - Professor

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5.8K Messages

1 year ago

Gift cards are only offered when ordering online. 

Community Support

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229.7K Messages

1 year ago

We're sorry to see that you didn't receive the full reward offer, Steimar.

 

We will send you a Direct Message to see if there's anything we can do. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

1 year ago

Still no DM to discuss this

Community Support

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229.7K Messages

1 year ago

We sent you the DM yesterday at noon and a follow-up DM about 45 minutes ago, Steimar. Try refreshing your browser to see the chat icon we mentioned, so you can respond there.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

1 year ago

I have refreshed he don’t see the chat icon. What page are you talking about

New Member

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5 Messages

1 year ago

Wasted an hour of my time waiting for help in the DM chat

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