AT&T Community Forums

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig . Got the $150. Here’s all the excuses about why I didn’t the the Visa card. Had to wait until I had service for one month. Reward center wasn’t authorized to give more than $200, then changes it to $150. Not eligible cause I had internet service since 2012( not true) had to fix that in the system. Lastly, not eligible cause I started the fiber one in December and that promo wasn’t u til January. Bottom line everything I was offered is on the recorded call which they claim they can’t access.what a scam

Responses

browndk26

ACE - Professor

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5K Messages

2 months ago

Gift cards are only offered when ordering online.

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ATTHelp

Community Support

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210.3K Messages

2 months ago

We're sorry to see that you didn't receive the full reward offer, Steimar.

We will send you a Direct Message to see if there's anything we can do. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

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Steimar

New Member

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5 Messages

2 months ago

Still no DM to discuss this

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ATTHelp

Community Support

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210.3K Messages

2 months ago

We sent you the DM yesterday at noon and a follow-up DM about 45 minutes ago, Steimar. Try refreshing your browser to see the chat icon we mentioned, so you can respond there.

Aminah, AT&T Community Specialist

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