Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Get superfast AT&T Fiber internet
A

New Member

 • 

1 Message

Saturday, January 2nd, 2021 4:34 PM

AT&T Internet 300 Free Gateway for Online Orders - Holidays Offer

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order. 

My first bill got generated I got charged for the equipment but I do not see the promo applied. When I contacted customer service they were not able to see the promo on the order on their end. 

The order status page doesn't show me any order details like other websites and unfortunately, I did not take screenshots of the offer nor my cart. Did anyone else face a similar issue? 

ACE - Professor

 • 

5.9K Messages

3 years ago

Check to see if you got an email with your order details. It could be in your junk folder. What was your install date?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.