New Member
•
1 Message
ATT has the wrong zip code -- Why won't they correct it so we can move our service?
Since July 2nd, my husband has been on the phone with at least 8-10 reps trying to convince them that they have the wrong zip code for the home we are purchasing. We've been customers for 10 years at least and we're moving to a location where the zip code information is INCORRECT. He has talked at least 10-12 hours with multiple agents, one lied about helping, others said they would call back and never do. The one that lied said that they would have a rep out on Thursday.
The house we are purchasing is in one zip code -- 35080 -- AT&T has 35114 in their system, which is a zip code 4 miles away. The homes around this home have AT&T service and they have not helped at all.
We run our business from home and need internet to work. I have never had such an experience where people in a company lie about helping you and then never do anything about it.
If we don't have someone contact us today, we will be moving our services.
Can anyone help us?
browndk26
ACE - Professor
•
5.8K Messages
4 years ago
This is a user forum.
try this
https://www.att.com/shop/unified/availability/address-research-request.html
or file an FCC complaint.
0
0