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New Member

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2 Messages

Mon, Dec 6, 2021 10:13 PM

ATT GPON Fiber Service seems to be Redlining Service to Church

ATT provides Fiber Gpon service to 8 homes that are directly adjacent to a small non profit church yet refuses to offer the church GPON fiber service for offer 5 years.  It is currently stuck with slow DSL that is not capable of supplying fast enough speeds for current usage and video streaming of live church service.  ATT offers fiber to other homes and businesses in the local area yet specifically refuses to supply fiber service to Church address. Utility and access easements exist as well as a gpon fiber hub that is a stones throw from the property line. Standard requests via ATT forums for service research have resulted in no reply. I have plats and plans ready for review with field engineering. Please send help @ATTHelp @ATTHelpForum @FiberAccess 

dave006

Scholar

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3K Messages

7分前

ATT provides Fiber Gpon service to 8 homes that are directly adjacent to a small non profit church yet refuses to offer the church GPON fiber service for offer 5 years. 

You can't get residential or business service Fiber or other services unless they can  provide it to your address. They just can't run an extension to your address from. They are not "Redlining" your church.

Where it the closest commercial or non-residential address that qualifies for business service? You can use this link to check:

https://www.att.com/availability/

Dave

Constructive

Employee

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27.9K Messages

7分前

The church pays for the service why would you think you could piggyback off their fiber they paid to have installed?

New Member

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8 Messages

7分前

If the church wants fiber access then it needs to pay for a business connection, since the church is technically a business.  Residential fiber is for residential use only. 

Constructive

Employee

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27.9K Messages

7分前

This👆👆👆👆👆

New Member

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2 Messages

7分前

To clarify, the service being requested is ATT Business Fiber https://www.att.com/smallbusiness/fiber/ , a GPON provided service that is different than the "Dedicated Internet" service for Enterprise customers.  

New Member

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8 Messages

7分前

So when you check for service at the churches address via the link you provided above, does it say fiber service is available?  If not it could mean that there are no taps available to connect to.  Unfortunately, systems are designed and deployed with a fixed number of taps and it's not as simple as people think to add more taps.  You may have to wait for a tap to vacate in order to use that service or bite the bullet and pay $$$ to have a dedicated line pulled to the church. 

dave006

Scholar

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3K Messages

7分前

@mrjware 

To clarify, the service being requested is ATT Business Fiber https://www.att.com/smallbusiness/fiber/ , a GPON provided service that is different than the "Dedicated Internet" service for Enterprise customers.  

Again use the availability to check business addresses on either side of the church. Not need to be addresses on the same side of the street.

https://www.att.com/availability/

There is a check box on the web form to select residential or business address. What results do you get?

Dave

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