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25to300_upgrade's profile

New Member

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2 Messages

Saturday, September 17th, 2022 6:19 PM

ATT fiber and ACP discount

I want to upgrade from Internet 25 to 300 megabit fiber. I was told by ATT that if I switch my internet from copper fed to fiber I will lose my ACP discount. Why ?? 

ACE - Expert

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27.9K Messages

2 years ago

The benefit is available on all AT&T Internet plans, including AT&T Fiber, which is now delivering up to 5 GIG speeds in select areas.  The ACP benefit will remain on your account even if you upgrade your service.

If you choose an internet plan that costs more than the monthly benefit available through the ACP, you are responsible for any amount over the $30 per month (or over $75 per month on Tribal lands) ACP benefit.

https://www.att.com/help/affordable-connectivity-program/internet

New Member

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2 Messages

2 years ago

Mr Skeeter. As I said , I’m already getting the ACP discount and ATT told me I would lose it if I switch and upgrade to fiber. Are you calling ATT liars ? Should I have them contact you so you can straighten them out ?

ACE - Expert

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27.9K Messages

2 years ago

The information provided is copied from the link. 

Scroll down to the FAQ section:   "What AT&T Internet plans are eligible for the Affordable Connectivity Program benefit?"

(edited)

Tutor

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12 Messages

1 year ago

An ATT rep told me something very similar.  If I attempt to add the ACP benefit to my existing bundle with ATT, then ATT will remove the current ATT discounts on my bundle.

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