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balakryshna's profile

New Member

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5 Messages

Fri, Jun 17, 2022 6:44 PM

AT&T did not deliver reward cards as promised

Hi, 

I signed up for att fiber in Dec 2021. I was promised 3 reward cards for $50, $150, and $250. 

I contacted the chat support from my account several times after 6 weeks of installation and they promised that it escalated and I will get the cards soon, 

In March 2022 I got an email to claim only $50 and I did. 

I again contacted at&t support and they said it's escalated and will be taken care of. 

I called them again today (june 2022) and they provided a new customer care number ,when I called them and repeated what happened, they said 4 months past and this needed to be compensated through other means,. So when I contacted at&t customer care again they said I need to contact rewards center again, 

1. at&t not providing something not promised to new customer

2. Different teams instead of working between them making fun of customers and asking them to call several customers care. 

please advise what the will be the next step, I am thinking about canceling at&t switching back to Xfinity. it's not about the money but how I was treated as a new customer in at&t. 

Accepted Solution

ATTHelp

Community Support

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191.8K Messages

Il y a 2 d

Hi, @balakryshna!

 

We sent you a DM to discuss your rewards. Be sure to check the upper portion of your page for a chat notification so we can proceed!

 

CalebP, AT&T Community Specialist 

ATTHelp

Community Support

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191.8K Messages

Il y a 7 d

Let's get to the bottom of your rewards concern, @balakryshna!

 

First, we sincerely apologize that you've had this experience with us! Allow us to turn this around for you. We will be moving this conversation into a DM so we can take a deeper look at your account. Be on the look out for a chat notification in the upper portion of the page.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

Il y a 7 d

Please find online order screenshot and customer care confirming the rewards when ordering 

New Member

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5 Messages

Il y a 7 d

Usually xfinity I take screen shot , att I thought it’s not needed since a reputed company , luckily I took a screenshot , didn’t accept this from a&t
ATTHelp

Community Support

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191.8K Messages

Il y a 7 d

Hi, @balakryshna!

 

We sent you a DM to discuss your rewards. Please check the upper portion of your page for a chat notification so we can proceed!

 

CalebP, AT&T Community Specialist 

New Member

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1 Message

Il y a 2 d

Exact same thing happened to me. I had fiber internet installed Jan 6 of this year and never received reward notification email or letter. The customer service rep even admitted that they show that no reward letter was sent. They say I didn’t respond to the redemption letter within the time they give you to respond. How do I redeem offer when their site says to wait until offer shows up in Rewards. I checked rewards account, emails, mail and nothing ever showed up. When I called they offered to credit my account a laughable $67. A promise of $450 to get your business and then trying to make you feel like you did something wrong to not earn what they promised is shameful. I’m very close to canceling internet and phone services over this. 

New Member

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5 Messages

Il y a 2 d

Hi create a new thread on this website and a customer care representative will get in touch with you , they seems professional and listen to us 

ATTHelp

Community Support

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191.8K Messages

Il y a 2 d

We're sorry to see that you didn't receive your card, zsbordelon!

 

Please reach out to the Reward Center at 800-288-9983 to request that a card be issued. If you have a screenshot of the offer from when you signed up, that would be a great help.

 

If you need assistance with anything else, don't hesitate to reach back out and let us know. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

Il y a 2 d

Hi thanks for the help 👍

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