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UserFiberAT's profile

2 Messages

Thursday, January 11th, 2024 4:37 PM

At&T All in one discount

Hello,

I purchased AT&T fiber plan in October 2023. I already had a unlimited family plan with AT&T and I was told that there would be $20 All in one discount on the internet. It has been 4 billing cycles and I have been calling AT&T support since November 2023.  Always the same answer just wait one more month. Now I am on the 4th billing cycle and I am told that I am not eligible for the discount and they cannot provide me a reason. The address of my internet and the wireless account match. Why am I not seeing this discount?

Community Support

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231.3K Messages

3 months ago

Hi @UserFiberAT,

Thank you reaching out to us.

We understand your concern with regard to discount on the internet. We'd be happy to help!

As we need some account specific information, we'd like to move this conversation over a DM. Please look out for a chat notification in the top right corner next to the bell icon.

 

Awaiting your response.

Thank you,
David
AT&T Community Forums Specialist

3 Messages

3 months ago

Hello, did you get a solution? I have the exact same issue as you. I added an unlimited plan to my Fiber plan in Oct 2023 and customer service has been no help.

ACE - Professor

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5.8K Messages

3 months ago

Call 800-288-2020. Say retentions. Confirm you are speaking with a retentions/loyalty rep. Ask them to research your billing.  

3 Messages

3 months ago

@browndk26 Thank you for the info, I called the number and spoke to someone who acknowledged everything and confirmed I should be getting the discount and was told that the discount will be applied to my next bill. 

2 Messages

3 months ago

I was told that exact same sentence 3 times since November 2023. And still no discount. The latest excuse is that the discount was not available when I signed up in October 2023 and it was only for people who signed up after November 2023 -which is not true. 

3 Messages

2 months ago

Just an update, I received my bill for my internet and it included the $20 discount. 

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